Program Advisor | July 2024 - Present

Yorkville University | Fredericton, New Brunswick

• Managed daily operations by efficiently using communication and collaboration tools (Teams, Zoom, email, and shared drive) to address student inquiries, process requests, and resolve support tickets.
• Processed and tracked student requests including leave of absence, course withdrawals, and program withdrawals, ensuring timely and accurate handling of each case.
• Maintained and updated student records by adding case summaries and supporting documents to the Case Rundown Meeting Folder, and managing student withdrawals in the NB RO filing system.
• Reviewed and analysed academic reports each session and term, including grade reports and concurrent course pre-approvals, to ensure students' academic progress and compliance with program requirements.
• Participated in team meetings and training sessions by attending weekly meetings, reviewing meeting minutes, and staying updated on procedural changes through the PA manual.
• Supported registration periods by assisting with forecast auditing and collaborating with the University Registrar’s Office to streamline the registration process.

 

Recruitment Coordinator | January 2022 - July 2022

Sheridan College | Mississauga, Ontario

• Stayed up to date on school policies and diverse program requirements. 
• Assisted students in understanding academic application processes, admission requirements and financial aid options. 
• Advised students on course selection, pathways, and career options. 
• Received incoming calls and emails from prospective students and provided detailed information and instruction. 
• Played an integral role in updating the campus tour program, and facilitating training to student ambassadors.
• Met weekly with student ambassadors to ensure clear communication, and to coach when needed. 

 

Graduate Teaching Assistant | September 2020 - April 2022

Toronto Metropolitan University | Toronto, Ontario

• Explained content by walking through sample questions step-by-step to demonstrate the application of rules to a problem.
• Maintained regular contact with the Professor of the course
• Help foster a safe and inclusive learning environment.
• Supported professor in implementing rigorous teaching and learning experiences.
• Graded assignments (both written and oral) and exams. 
• Adhered to university requirements for student assignments, testing and grading of work.
• Followed established course outline to prepare lessons and convey information and enhance understanding of materials.
• Tracked attendance, projects, labs, reports and other class and student metrics.
• Kept the classroom focused on academic and intellectual discussions to further students' critical thinking skills as well as understanding of materials presented.
• Taught a class of 60+ students in Critical Thinking.
• Developed guides and course materials to reinforce lecture information and help students learn.

 

Residence Coordinator | March 2017 - April 2020

St. Thomas University | Fredericton, New Brunswick

• Facilitated weekly meetings for 5 residence advisors to relay important information and chair discussions.
• Scheduled duties monthly, to ensure there was adequate coverage and distribution of responsibilities. 
• Served as a role model and advisor for Residence Advisors (RA) and all residents
• Worked closely with other RCs, Residence Advisors and House committee in matters of mutual concern.
• Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.